Return and Refund Policy
Effective Date: 10/01/2026
Disclaimer: The Rolling Remedy reserves the right to deny any requests that do not meet the guidelines of the Return and Exchange Policy. Any request that is incomplete or missing required information will not be processed.
Defective Products
- Item must be returned within 3 days from purchase to be eligible for refund or exchange
- Must have original packaging and product
- Refund or exchange will be brought to
- All refunds or exchanges will be processed and delivered within one business day of return request approval.
- If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.
Unopened Products
- Items must be new, sealed, and come with complete packaging.
- If the requested item is out of stock a replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.
- There is a $10 restocking fee for returned items. The fee can be waived with a new purchase that meets the minimum delivery amount.
- No refunds or exchanges are available for smoking accessories. If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.
- We reserve the right to approve or deny any refund or exchange.
Contact Us
Customer Support
Email: veronica@therollingremedy.com
Phone: 402-706-9400
Business Hours: Monday-Sunday, 10:00 AM to10:00 PM EST
For questions regarding shipping, delivery status, compliance, or order-related concerns, please contact our Customer Support Team.
The Rolling Remedy
Fast. Discreet. Compliant. Delivered with Confidence.
