SHIPPING POLICY
Effective Date: 10/01/2026
Overview
At The Rolling Remedy, we are committed to providing fast, secure, discreet, and compliant shipping for all eligible hemp-derived products. We strive to ensure every order is processed accurately and delivered as quickly as possible while maintaining compliance with applicable federal, state, and local regulations.
By placing an order through our website, you acknowledge that you are at least 21 years of age and understand the laws governing hemp-derived products within your jurisdiction.
Order Processing
Orders are processed Monday through Friday, excluding weekends and federal holidays.
There is a $10.00 Flat Rate shipping Fee on all orders under $75.
There is FREE shipping for all orders above $75.00
- Orders placed before 3:00 PM CST are prioritized for same-business-day processing whenever possible.
- Orders placed after the daily cutoff time, on weekends, or holidays will be processed on the next business day.
- Processing times may vary due to inventory verification, payment authorization, address confirmation, compliance review, weather events, holidays, or increased order volume.
Once an order has been processed and shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.
Shipping Eligibility
We ship hemp-derived products only to locations where such products are legally permitted.
All orders are subject to compliance review before shipment. We reserve the right to refuse or cancel any order if shipping restrictions apply to the destination or if we determine the order does not meet applicable legal requirements.
Customers are solely responsible for understanding and complying with local, state, and federal laws before placing an order.
Age Verification
All products sold by The Rolling Remedy are intended for adults 21 years of age or older.
We reserve the right to request additional age verification prior to processing any order. Orders that cannot be verified may be delayed, canceled, or refunded at our discretion.
Certain orders may require an adult signature upon delivery when required by law or carrier policy.
Shipping Methods & Estimated Delivery Times
Delivery estimates begin after order processing is complete.
Average deliver timeframe is 3-7 days
Please note that delivery times are estimates only and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances beyond our control may affect delivery schedules.
Discreet Packaging
Customer privacy is important to us.
All orders are shipped in secure, discreet packaging designed to protect product integrity and customer confidentiality. External packaging does not identify the contents as hemp, cannabis, CBD, THCA, or cannabinoid-related products. Shipping labels contain only the information necessary for successful delivery.
Product Compliance
All products offered by The Rolling Remedy are derived from federally compliant hemp and undergo third-party laboratory testing.
Certificates of Analysis (COAs) are maintained to verify compliance with applicable regulations and product quality standards.
Customers are encouraged to review available laboratory reports before making a purchase.
Tracking Information
Once an order ships, customers will receive an email containing tracking information.
Tracking updates are provided directly by the shipping carrier and may take 24-48 hours to appear within the carrier’s tracking system.
If tracking information has not been received within two business days of shipment, customers should contact our support team.
Lost, Damaged, or Delayed Shipments
While we work with reputable shipping carriers, delivery delays may occasionally occur.
If a shipment is lost, damaged, or significantly delayed:
- Contact our Customer Support Team.
- Provide your order number and delivery details.
- We will work with the carrier to investigate the issue and determine an appropriate resolution.
Claims for damaged products must be submitted within 48 hours of delivery and should include photographs of both the package and the affected items whenever possible.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is complete and accurate.
Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment.
We cannot guarantee address modifications once an order has entered processing or has been shipped.
Returns & Refunds
Due to the nature of hemp-derived consumable products, returns may be limited.
Please review our Returns & Refunds Policy for complete details regarding eligible returns, exchanges, refunds, and claim procedures.
Legal Disclaimer
All products sold by The Rolling Remedy are intended for lawful use only.
By purchasing from our website, you affirm that:
- You are at least 21 years of age.
- You understand and accept responsibility for complying with local laws.
- You are purchasing products for lawful purposes.
- You assume responsibility for any legal compliance obligations within your jurisdiction.
We reserve the right to modify this Shipping Policy at any time without prior notice.
Contact Us
Customer Support
Email: veronica@therollingremedy.com
Phone: 402-706-9400
Business Hours: Monday-Sunday, 10:00 AM to10:00 PM EST
For questions regarding shipping, delivery status, compliance, or order-related concerns, please contact our Customer Support Team.
The Rolling Remedy
Fast. Discreet. Compliant. Delivered with Confidence.
